Privacy Policy

Service Connect ("we," "us," or "our") operates the Service Connect mobile application (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy complies with the General Data Protection Regulation (GDPR) and Irish data protection laws.

1. Information We Collect

Personal Information:

We collect personal information to provide and improve our Service.

Account Information:

• Full name and email address for account registration
• Profile information and profile pictures
• Phone number for account verification

Service Information:

• Service requests and descriptions
• Messages between users
• Reviews and ratings
• Payment information (processed securely through Stripe)

Provider Identity Verification:

If you register as a provider, Stripe, our payment provider, verifies your identity before you can offer services. Stripe collects your government-issued ID document, date of birth, address, tax identifier and bank account details directly, under its own privacy policy, and holds those documents itself. We receive confirmation of whether the verification succeeded and your Stripe account identifier. We also record whether you told us you hold public liability insurance, and the insurer and policy number if you gave them.

Area You Work Or Book In:

So we can show you work and providers near you, we ask which county and area you are in. You normally choose these from a list. Some of those screens also offer a “Use my current location” button, and tapping it, and only tapping it, asks your device for location permission. You can decline and keep using the app exactly as before. If you do allow it, your coordinates are turned into a county name by your own device and are never transmitted to us: we receive the county name only, and we do not store, log or process coordinates at any point.

Device and Notification Data:

If you allow notifications, we store the push token your device issues so we can send you notifications about your bookings, messages and offers. You can turn notifications off at any time in iOS Settings, and the token stops being used.

Sign-In Providers:

If you sign in with Apple or with Google, we receive the name and email address that provider releases to us and nothing else. If you choose Apple's Hide My Email, we only ever see the relay address, and that is fine: it is all we need.

Face ID and Touch ID:

If you turn on app unlock, the check happens entirely on your device through iOS. Your biometric data never leaves your phone, is never sent to us, and we cannot see it.

Reports and Moderation:

If you report a user, a message, a booking or a review, we keep what you sent us together with the content you reported, so that we can investigate it and act on it.

2. How We Use Your Information

We use your information to:

• Provide and maintain our marketplace services
• Process payments and transactions
• Send service related notifications and updates
• Ensure platform safety and prevent fraud
• Improve our Service through analytics

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: To provide our services
• Legitimate Interests: For service improvement and fraud prevention
• Consent: Where you have given explicit consent

4. Data Sharing

We may share your information in limited circumstances:

Essential Service Providers:

• Stripe for payment processing and provider identity verification
• Cloud hosting providers for data storage
• Customer support services

Legal Requirements:

We may disclose information if required by law or to protect our rights and users' safety.

Between Users:

We facilitate contact between service providers and customers as necessary for service delivery.

5. Children's Privacy

Our Service is not intended for anyone under 18, because using it means entering into contracts for paid work. We do not knowingly collect personal information from anyone under 18, and we delete it if we find that we have.

6. Data Security

We implement appropriate security measures to protect your personal data, including:

• Secure data transmission and storage
• Regular security monitoring
• Access controls and staff training
• Secure payment processing

7. Data Retention

We retain your personal data only as long as necessary:

• Account Data: While your account is active and for legal compliance
• Transaction Data: For accounting and legal purposes as required
• Communications: For customer service needs

You can delete your account yourself from Settings, under Delete My Account. Doing so closes it immediately, signs you out, stops you signing back in, and takes your profile, listings and tasks out of view of other users. We then erase or permanently anonymise your personal data - your name, email address, phone number, photo and the text of your messages and reviews - within one month. Payment and invoice records are kept for as long as Irish tax law requires, because we are not permitted to delete them. You do not have to email anyone to make this happen, but if you want confirmation that it has, write to serviceconnectie@gmail.com.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Data Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for consent based processing

To exercise these rights, contact us at serviceconnectie@gmail.com. We will respond within one month.

9. Marketing Communications

You can opt out of marketing communications at any time by:

• Adjusting settings in your account
• Clicking unsubscribe links in emails
• Contacting us directly

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email.

11. Contact Information

For questions about this Privacy Policy, contact us:

Service Connect
Email: serviceconnectie@gmail.com